Privacy Policy

Flo-Essence Plumbing Hearth & Decor will not sell, rent or lease your personal information to others. Flo-Essence Plumbing Hearth & Decor will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Flo-Essence Plumbing Hearth & Decor shares customer information across Flo-Essence Plumbing Hearth & Decor -owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.

Flo-Essence Plumbing Hearth & Decor occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of Flo-Essence Plumbing Hearth & Decor and may not use it for any purpose other than to carry out the services they are performing for Flo-Essence Plumbing Hearth & Decor. These service providers may change or we may contract with additional service providers to better accommodate our customers. Flo-Essence Plumbing Hearth & Decor will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Flo-Essence Plumbing Hearth & Decor or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, Flo-Essence Plumbing Hearth & Decor will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.

Your Choices

Flo-Essence Plumbing Hearth & Decor gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Flo-Essence Plumbing Hearth & Decor-wide marketing communications. Flo-Essence Plumbing Hearth & Decor -wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Flo-Essence Plumbing Hearth & Decor -wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

Your information and third-party companies

Certain Flo-Essence Plumbing Hearth & Decor services are linked with those from unrelated third-party companies, some which offer you the option to share with both Flo-Essence Plumbing Hearth & Decor and the third party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice.

Access to and accuracy of your information

Flo-Essence Plumbing Hearth & Decor strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Flo-Essence Plumbing Hearth & Decor’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

Keeping your information secure

Flo-Essence Plumbing Hearth & Decor is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Flo-Essence Plumbing Hearth & Decor has in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, Flo-Essence Plumbing Hearth & Decor subscribes to a fraud management service. This service gives you and Flo-Essence Plumbing Hearth & Decor an extra level of security to guard against credit card fraud to protect your financial data.

Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them to

This privacy statement applies to Canada